Fix VR Customer Service
Here’s a question for you. Off the record, on background, etc.
Why can’t a customer service avatar, operated by a real person, greet me in Viveport, Steam or Oculus start page/room/space? I’d guess maybe only 10,000 people are go there a day, and most of those people wouldn’t even bother, so staffing this as a practical matter is trivial.
Based on the avatars produced by Sanar, High Fidelity and others, the customer service avatar could be much more than blocky propeller head; the Customer Service avatar could could make eye contact, have lip sync and do everything a person could do, from recommending titles to troubleshooting.
Companies are going to great lengths to connect with people. Well, here’s a pretty simple way. Stand there and ask people. It’s something you can only do in VR.
I know it sounds simplistic. Maybe I’m way off base with this. Or maybe it is just this simple.
Thoughts?
